VPN Troubleshooting

If you are having problems connecting to GlobalProtect (i.e. it says connecting but never connects), please try the following:

  1. Launch GlobalProtect from the Start Menu on your Windows PC, or the Applications folder on your Mac
  1. Click on the menu button (the button with three horizontal lines in the upper-right corner) and choose Settings from the contextual menu

settings

  1. Click on the "Sign Out" button-left of the Settings window

signout

  1. This action will clear the saved credentials from GlobalProtect. Click OK

remove

  1. Launch GlobalProtect from the Start Menu on your Windows PC, or the Applications folder on your Mac and follow these steps, starting under the Establishing a VPN Connection section.