---
title: 'VPN Troubleshooting'
url: 'https://ne49.tech/vpn/trouble'
markdown: 'https://ne49.tech/vpn/trouble.md'
date: '2026-07-27'
description: 'VPN Troubleshooting If you are having problems connecting to GlobalProtect (i.e. it says connecting but never connects), please try the following: Launch GlobalProtect from the Start Menu on your Windows PC, or the Applications folder on your Mac Click on the menu button (the button with three …'
---

# VPN Troubleshooting

If you are having problems connecting to GlobalProtect (i.e. it says connecting but never connects), please try the following:

1. Launch GlobalProtect from the Start Menu on your Windows PC, or the Applications folder on your Mac

![globalprotect](https://ne49.tech/images/8/4/d/5/7/84d579d6e359a5d63d1c5bc33331a30085cb3930-globalprotect.png "globalprotect")

2. Click on the menu button (the button with three horizontal lines in the upper-right corner) and choose Settings from the contextual menu

![settings](https://ne49.tech/user/pages/04.vpn/03.trouble/settings.png "settings")

3. Click on the "Sign Out" button-left of the Settings window

![signout](https://ne49.tech/user/pages/04.vpn/03.trouble/signout.png "signout")

4. This action will clear the saved credentials from GlobalProtect. Click OK

![remove](https://ne49.tech/user/pages/04.vpn/03.trouble/remove.png "remove")

5. Launch GlobalProtect from the Start Menu on your Windows PC, or the Applications folder on your Mac and [follow these steps](https://ne49.tech/vpn/globalprotect), starting under the Establishing a VPN Connection section.

**NOTICE** If you are still having trouble logging into GlobalProtect you can try uninstalling/reinstalling the app from the MIT Software icon on your PC Desktop, or by downloading the latest installer from [gpvpn.mit.edu](https://gpvpn.mit.edu/global-protect/getsoftwarepage.esp).

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## Navigation

- Parent: [GlobalProtect VPN](https://ne49.tech/vpn.md)
- Previous: [Connect Before Login](https://ne49.tech/vpn/connect-before-login.md)